Protecting commercial cash flow, eliminating sales order bottlenecks, resolving billing accounting blocks, and managing high-volume EDI transactions.
Sales disruptions immediately impair customer trust and company revenue. When an order gets stuck on an availability block or an invoice fails to create an accounting document (VFX3), immediate expert intervention is mandatory. VSONAR provides 24/7 and business-hours support models backed by senior SD functional consultants.
Condition record uploads (VK11/VK12), index rebuilding, troubleshooting formula routines (VOFM), maintaining surcharge/freight condition types, and rebate agreements.
Resolving VFX3 billing blocks, diagnosing missing GL accounts in VKOA, fixing tax indicator discrepancies, and validating cross-company intercompany billing documents (IV).
Monitoring WE02/WE05, re-processing failed IDocs with BD87, updating partner profiles (WE20), and diagnosing translation table mismatches for electronic purchase orders and shipping notifications.
Investigating delivery split reasons, correcting shipping point determination tables (OVXC), unblocking credit holds (VKM3), and validating Post Goods Issue (VL02N) reversal errors.
P1 Critical: < 30 Mins | P2 High: < 2 Hours
Monthly SLA Retainers or Ad-Hoc Incident Bundles
Monthly SLA review, incident trend analysis, and root-cause reports
SD-MM, SD-FI, SD-EWM, and third-party CRM systems